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Middleware Management

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Red Rock’s Managed Services team can help to improve service delivery through our ITIL-based processes and by leveraging the experience and insights we have gained in managing and supporting over 150 clients. Red Rock offers a range of flexible options to meet our client’s specific business requirements. An overview of our core managed services stream is shown below.

 

Environments We Manage & Support
Middleware Oracle Fusion Middleware, WebLogic, SOA, BPM, BPEL

 

Managed Services
Service Desk and Delivery Management
  • 24x7 service desk & on-call support assistance
  • 24x7 web-based support portal
  • ITIL-based delivery processes
      - Incident and Problem Management
      - Change Management
      - Service Level Management
  • Level 1/2/3 support
  • Agreed Service Levels
  • Dedicated managed services team
  • Lead Consultant to manage day-to-day service delivery
  • No single points of failure - multiple consultants will know your environment
  • Account Manager to manage on-going relationship & ensure high levels of satisfaction
  • Liaison with vendor support
  • Comprehensive transition process
Middleware Management

Integration & development

Proactive monitoring of middleware processes

Monitoring of SOA interfaces, endpoints, BPM/BPEL processes

Patch management & upgrades



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