Red Rock’s Managed Services team can help to improve service delivery through our ITIL-based processes and by leveraging the experience and insights we have gained in managing and supporting over 150 clients. Red Rock offers a range of flexible options to meet our client’s specific business requirements. An overview of our core managed services stream is shown below.
Environments We Manage & Support
Database
Oracle, DB2, SQL Server, Sybase
Managed Services
Service Desk and Delivery Management
24x7 service desk & on-call support assistance
24x7 web-based support portal
ITIL-based delivery processes
- Incident and Problem Management
- Change Management
- Service Level Management
Level 1/2/3 support
Agreed Service Levels
Dedicated managed services team
Lead Consultant to manage day-to-day service delivery
No single points of failure - multiple consultants will know your environment
Account Manager to manage on-going relationship & ensure high levels of satisfaction
