Red Rock Consulting - Applications Management

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Applications Management

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Red Rock’s Managed Services team can help to improve service delivery through our ITIL-based processes and by leveraging the experience and insights we have gained in managing and supporting over 150 clients. Red Rock offers a range of flexible options to meet our client’s specific business requirements. An overview of our core managed services stream is shown below.

Environments We Manage and Support
Applications	Oracle E-Business Suite, JD Edwards, PeopleSoft, Demantra, Hyperion

Managed Services
Service Desk and Delivery Management
24x7 service desk & on-call support assistance 24x7 web-based support portal ITIL-based delivery processes - Incident and Problem Management - Change Management - Service Level Management Level 1/2/3 support Agreed Service Levels	Dedicated managed services team Lead Consultant to manage day-to-day service delivery No single points of failure - multiple consultants will know your environment Account Manager to manage on-going relationship & ensure high levels of satisfaction Liaison with vendor support Comprehensive transition process
Applications Management
Functional & technical support System administration (including JDE CNC) Proactive monitoring of application processes Customisations & enhancements Patch management & upgrades