Red Rock provides specialist JD Edwards services through Jigsaw Services, which has formed an integral part of the Red Rock Group since 2006.

Jigsaw Services is the largest and most highly certified JD Edwards partner in Australia and New Zealand.  In 2006 Jigsaw Services was named Oracle’s JD Edwards Partner of the Year for Asia Pacific and were recently named Oracle’s Partner of the Year 2007 – Mid Market Applications.

It is a dynamic organisation, which has quickly become the largest provider of JD Edwards’ software and services in Australia.  They have the largest pool of experienced JD Edwards' resources in the Asia Pacific region, which allows them to build a team that will ensure your implementation is an outstanding success.  This experienced team has successfully completed a number of very large implementations in the region.

Jigsaw Services is an Oracle Certified Advantage Partner.  This highest level of partnership status is only awarded to a select few companies globally. This achievement demonstrates their capability to continuously deliver the highest levels of competency and commitment to clients.  They work closely with Oracle to ensure that you get the benefit of accessing the latest products, support services, upgrades and product training.

Jigsaw Services have consultants ready to support you in all of the following areas:

• Project Management
• Applications
  • Financials
  • Capital Asset Management
  • Job Cost
  • Human Capital Management
  • Distribution
  • Advanced Manufacturing Planning
  • Real Estate
  • User Productivity Kit
  • Demantra
• Configurable Network Computing
• Development / Integration
• Training / Documentation

The company believes in providing a “one stop” shop for our customers.  With a multitude of vendors and skills required in a typical ERP implementation, Jigsaw Services has taken the view that its customers want a single point of contact for the “life” of the product. 

Apart from JD Edwards project and implementation skills they also offer the following services:

• Managed CNC (technical) Services – customers can elect to outsource part or all of the JD Edwards technical management (known as CNC in JD Edwards parlance) to Jigsaw Services.  There are 12 CNC Technical staff and they manage JD Edwards installations in every state in Australia through both remote and onsite work.
• JD Edwards ResponseLine – Jigsaw Services offers a 2nd level help desk that your “super users” can access to resolve JD Edwards issues.